Support
Email support@caytone.com and include your company name and, if you can, the phone number or extension involved. We answer business-day requests within one business day.
Signing in
- CayTone accounts are created by your company administrator in CayTone Control. If you don’t have one, ask your administrator.
- Use the same email and password as portal.caytone.com. If your company requires a 6-digit code, enter the code from your authenticator app.
- Forgot your password? Ask your administrator to reset it in CayTone Control.
CayTone Voice
- The keypad shows “Ready to call” when your extension is connected. If it shows “Offline”, check your internet connection and tap Reconnect.
- “No phone line” means no extension is assigned to you yet. Your administrator can add one under Users in CayTone Control.
- Allow microphone access when asked; calls can’t carry your voice without it.
- Dial *97 to listen to your voicemail.
CayTone Fax
- Send faxes from a PDF, a photo or a page scanned with your camera (up to 20 MB).
- Faxes are sent from your company’s fax-enabled numbers. If none appear, ask your administrator to enable fax on a number.
- Failed faxes stay in the Failed folder with the reason; open one and tap Retry.