Delete your CayTone account

CayTone accounts belong to the business that created them. There are two ways to have an account and its data deleted, used by CayTone Control, CayTone Voice and CayTone Fax alike:

• Ask your company administrator to delete you in CayTone Control (Users → your name → Delete). This happens immediately.
• Or email privacy@caytone.com from the email address on the account with the subject “Delete my CayTone account”. We confirm with your organization and delete it within 30 days.

What is deleted

Your profile, sign-in credentials and sessions, extension and device registrations, presence, and the voicemail in your personal mailbox.

What may be kept

Call detail records, faxes and audit entries that belong to your organization’s shared business records are kept for your organization’s retention period (they no longer link to an active account), and billing records are kept as long as the law requires. Backups are purged within 90 days.